Fonterra’s official ingredient distributor for Malaysia, Brunei & Singapore
(198001002048)
38, Jalan Metro Perdana Timur 11,
Taman Usahawan Kepong,
52100 Kuala Lumpur,
Wilayah Persekutuan Kuala Lumpur
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© 2025 all rights reserved.
If you continue to browse and use this website you are agreeing to comply with and to be bound by the terms and conditions of use set out below. The term “Promac” or “our” or “us” or “we” refers to Promac Enterprises Sdn Bhd (Company No. 198001002048), the owner of the website, whose registered office is 38-1, Jalan Metro Perdana Timur 11, Taman Usahawan, 52100, Kepong, Kuala Lumpur, Malaysia.
This website belongs to Promac. The copyright to the contents of this website is owned by or licensed to Promac. This website is intended for personal use, quick reference, illustration and information purposes only and may not be copied, redistributed or published in any manner without the written permission of Promac. Any unauthorised use of any part of this website is strictly prohibited. The trademarks, logos, characters and service marks (collectively “Trademarks”) displayed on this website belong to Promac. Nothing contained on this website should be construed as granting any license or right to use any Trademark displayed on this website. Any use/misuse of the Trademarks displayed on this website, or any other content on this website, except as provided in these Terms and Conditions, is strictly prohibited. Promac reserves the rights to bring any action arising from the improper or unauthorised use of this website, including any action for infringement of its trademarks and other intellectual property rights.
Promac does not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and Promac expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Any use of any information or materials on this website is entirely at your own risk, for which Promac shall not be liable. It shall be your own responsibility to ensure that any materials or information available through this website meet your specific requirements. Neither Promac nor any other party involved in creating, producing or delivering this website is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of, this website. Without limiting the foregoing, everything on this website is provided to you “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED. PROMAC SHALL NOT BE LIABLE FOR ANY DAMAGES, LOSS OF PROFITS, INJURIES, SAVINGS OR GOODWILL RESULTING FROM YOUR USE OR INABILITY TO USE INFORMATION PROVIDED FROM THIS WEBSITE.
You shall indemnify and keep Promac indemnified against all claims, damages, actions and proceedings made or brought against the Promac arising from your use of this website and/or any breach of terms in relation thereto by you.
The linkage to other websites provided herein are merely for your convenience and do not signify that Promac endorses such websites. Promac bears no responsibility for the contents of such other websites and shall not be held liable for any damages or injury howsoever arising therefrom. You shall view any of the linked websites at your own risk.
Promac reserves the rights to change, vary or modify any of the information and terms contained herein without notice.
The terms and conditions herein shall be governed by and construed in accordance with the laws of Malaysia and you shall submit to the jurisdiction of the courts of Malaysia.
Last modified on: 30 September 2019
This Privacy Policy (“Policy”) describes how Promac Enterprises Sdn. Bhd., its respective subsidiaries, affiliates, associated companies and jointly controlled entities (collectively “Promac”, “we”, “us” or “our”) collect, use, process and disclose your Personal Data through the use of Promac’s Websites (including all websites operated by Promac, products, features and other services globally (collectively, “Services”).
This Policy applies to our customers, agents, vendors, suppliers, partners, contractors and service providers (collectively “you”, “your” or “yours”)
“Personal Data” is any information which can be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information.
Collection of Personal Data
We collect Personal Data about you in the ways listed below. We may also combine the collected Personal Data with other Personal Data in our possession.
We collect your Personal Data when you voluntarily provide it to us. For example, you may provide your Personal Data to us when you:
Personal Data may be collected through the normal operation of our Websites and Services. Some examples are:
When we collect Personal Data from other sources, we make sure that that data is transferred to us in accordance with applicable laws. Such sources include:
Some of the information that we collect is sensitive in nature. This includes information such as national ID numbers, race, marital status, and your health or religious beliefs. We only collect this information when this is necessary to comply with legal or regulatory requirements.
As a parent or legal guardian, please do not allow minors under your care to submit Personal Data to Promac. In the event that such Personal Data of a minor is disclosed to Promac, you hereby consent to the processing of the minor’s Personal Data and accept and agree to be bound by this Policy and take responsibility for his or her actions.
In some situations, you may provide Personal Data of other individuals (such as your spouse, family members or friends) to us. If you provide us with their Personal Data, you represent and warrant that you have and you have obtained their consent for their Personal Data to be collected, used and disclosed as set out in this Policy.
Promac may use, combine and process your Personal Data for the following purposes (“Purposes”).
Your Personal Data will be used to provide, personalise, maintain and improve our products and services. This includes using your Personal Data to:
We use Personal Data to resolve customer support issues. For example, we may:
We may use the Personal Data we collect for testing, research, analysis and product development. This allows us to understand and analyse your needs and preferences, protect your personal data, improve and enhance the safety and security of our services, develop new features, products and services, and facilitate insurance and finance solutions.
We may use the Personal Data we collect to investigate and resolve claims or disputes, or as allowed or required by applicable law
We may also use your Personal Data when we are required, advised, recommended, expected or requested to do so by our legal advisors or any local or foreign legal, regulatory, governmental or other authority.
For example, we may use your Personal Data to:
We may also use your Personal Data in connection with mergers, acquisitions, joint ventures, sale of company assets, consolidation, restructuring, financing, business asset transactions, or acquisition of all or part of our business by another company.
We may use your Personal Data to market Promac and Promac’s partners’ sponsors’ and advertisers’ products, services, events or promotions. For example, we may:
We may communicate such marketing to you by post, telephone call, short message service, online messaging service, push notification by hand and by email.
If you wish to unsubscribe to the processing of your Personal Data for marketing and promotions, please click on the unsubscribe link in the relevant email or message.
Disclosure of Personal Data
We need to share Personal Data with various parties for the Purposes. These parties include:
For example, if you requested a service through a Promac partner or used a promotion provided by a Promac partner, Promac may share your Personal Data with that Promac partners. Our partners include partners that integrate with our Website or our Website integrates with, or business partners which Promac collaborate with to deliver a promotion, competition or other specialised service.
We share Personal Data with our subsidiaries, associated companies, jointly controlled entities and affiliates.
We may provide Personal Data to our vendors, consultants, marketing partners, research firms, and other service providers or business partners. This includes:
We may share your Personal Data with our legal advisors, law enforcement officials, government authorities and other third parties.
Once your Personal Data is no longer necessary for the Services or Purposes, or we no longer have a legal or business purpose for retaining your Personal Data, we take steps to prevent access or use of such Personal Data for any purpose other than compliance with this privacy policy, or for purposes of safety, security, fraud prevention and detection.
Your Personal Data may be transferred from country, state and city (“Home Country”) in which you are present while using our services to another country, state and city (“Alternate Country”). You understand and consent to the transfer of your Personal Data from your Home Country to the Alternate Country.
Promac, and third parties with whom we partner, may use cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash (sometimes called “flash cookies”), advertising identifiers (including mobile identifiers such as Apple’s IDFA or Google’s Advertising ID) and similar technology (“Cookies”) in connection with your use of the Websites and Apps. Cookies may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may transmit Personal Data about you and your use of the Service, such as your browser type, search preferences, IP address, data relating to advertisements that have been displayed to you or that you have clicked on, and the date and time of your use. Cookies may be persistent or stored only during an individual session.
Promac may allow third parties to use Cookies on the Websites and Apps to collect the same type of Personal Data for the same purposes Promac does for itself. Third parties may be able to associate the Personal Data they collect with other Personal Data they have about you from other sources. We do not necessarily have access to or control over the Cookies they use.
Additionally, we may share non-personally identifiable Personal Data with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier (such as an email address), to facilitate the display of targeted advertising.
If you do not wish for your Personal Data to be collected via Cookies on the Websites, you may deactivate cookies by adjusting your internet browser settings to disable, block or deactivate cookies, by deleting your browsing history and clearing the cache from your internet browser.
Promac shall have the right to modify, update or amend the terms of this Policy at any time by placing the updated Policy on the Websites. By continuing to use the Websites or Services, purchase products from Promac or continuing to communicate or engage with Promac following the modifications, updates or amendments to this Policy, you signify your acceptance of such modifications, updates or amendments.
If you have any queries about your personal data, please contact us at:
Promac Data Protection Officer
c/o Promac Enterprises Sdn. Bhd.
38-1, Jalan Metro Perdana Timur 11,
Taman Usahawan,
52100 Kepong, Kuala Lumpur,
Malaysia.
Email: enquiry@promac.com.my
The original of this Privacy Statement is written in the English language. In the event of any conflict between the English and other language versions, the English version shall prevail.
// 25 KG Bag
// 25 KG Bag
// 25 KG Bag
// 25 KG Bag
– Medium Heat (MH)
– Ultra High Temperature (UHT)
// 25 KG Bag
// 25 KG Bag
// 25 KG Bag
// 25 KG Bag
– Medium Heat (MH)
– High Heat (HH)
– Ultra High Temperature (UHT)
Last modified on: 30 September 2019
This Privacy Policy (“Policy”) describes how Promac Enterprises Sdn. Bhd., its respective subsidiaries, affiliates, associated companies and jointly controlled entities (collectively “Promac”, “we”, “us” or “our”) collect, use, process and disclose your Personal Data through the use of Promac’s Websites (including all websites operated by Promac, products, features and other services globally (collectively, “Services”).
This Policy applies to our customers, agents, vendors, suppliers, partners, contractors and service providers (collectively “you”, “your” or “yours”)
“Personal Data” is any information which can be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information.
We collect Personal Data about you in the ways listed below. We may also combine the collected Personal Data with other Personal Data in our possession.
We collect your Personal Data when you voluntarily provide it to us. For example, you may provide your Personal Data to us when you:
Personal Data may be collected through the normal operation of our Websites and Services. Some examples are:
When we collect Personal Data from other sources, we make sure that that data is transferred to us in accordance with applicable laws. Such sources include:
Some of the information that we collect is sensitive in nature. This includes information such as national ID numbers, race, marital status, and your health or religious beliefs. We only collect this information when this is necessary to comply with legal or regulatory requirements.
As a parent or legal guardian, please do not allow minors under your care to submit Personal Data to Promac. In the event that such Personal Data of a minor is disclosed to Promac, you hereby consent to the processing of the minor’s Personal Data and accept and agree to be bound by this Policy and take responsibility for his or her actions.
In some situations, you may provide Personal Data of other individuals (such as your spouse, family members or friends) to us. If you provide us with their Personal Data, you represent and warrant that you have and you have obtained their consent for their Personal Data to be collected, used and disclosed as set out in this Policy.
Promac may use, combine and process your Personal Data for the following purposes (“Purposes”).
Your Personal Data will be used to provide, personalise, maintain and improve our products and services. This includes using your Personal Data to:
We use Personal Data to resolve customer support issues. For example, we may:
We may use the Personal Data we collect for testing, research, analysis and product development. This allows us to understand and analyse your needs and preferences, protect your personal data, improve and enhance the safety and security of our services, develop new features, products and services, and facilitate insurance and finance solutions.
We may use the Personal Data we collect to investigate and resolve claims or disputes, or as allowed or required by applicable law
We may also use your Personal Data when we are required, advised, recommended, expected or requested to do so by our legal advisors or any local or foreign legal, regulatory, governmental or other authority.
For example, we may use your Personal Data to:
We may also use your Personal Data in connection with mergers, acquisitions, joint ventures, sale of company assets, consolidation, restructuring, financing, business asset transactions, or acquisition of all or part of our business by another company.
We may use your Personal Data to market Promac and Promac’s partners’ sponsors’ and advertisers’ products, services, events or promotions. For example, we may:
If you wish to unsubscribe to the processing of your Personal Data for marketing and promotions, please click on the unsubscribe link in the relevant email or message.
We need to share Personal Data with various parties for the Purposes. These parties include:
For example, if you requested a service through a Promac partner or used a promotion provided by a Promac partner, Promac may share your Personal Data with that Promac partners. Our partners include partners that integrate with our Website or our Website integrates with, or business partners which Promac collaborate with to deliver a promotion, competition or other specialised service.
We share Personal Data with our subsidiaries, associated companies, jointly controlled entities and affiliates.
We may provide Personal Data to our vendors, consultants, marketing partners, research firms, and other service providers or business partners. This includes:
We may share your Personal Data with our legal advisors, law enforcement officials, government authorities and other third parties.
Once your Personal Data is no longer necessary for the Services or Purposes, or we no longer have a legal or business purpose for retaining your Personal Data, we take steps to prevent access or use of such Personal Data for any purpose other than compliance with this privacy policy, or for purposes of safety, security, fraud prevention and detection.
Your Personal Data may be transferred from country, state and city (“Home Country”) in which you are present while using our services to another country, state and city (“Alternate Country”). You understand and consent to the transfer of your Personal Data from your Home Country to the Alternate Country.
Promac, and third parties with whom we partner, may use cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash (sometimes called “flash cookies”), advertising identifiers (including mobile identifiers such as Apple’s IDFA or Google’s Advertising ID) and similar technology (“Cookies”) in connection with your use of the Websites and Apps. Cookies may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may transmit Personal Data about you and your use of the Service, such as your browser type, search preferences, IP address, data relating to advertisements that have been displayed to you or that you have clicked on, and the date and time of your use. Cookies may be persistent or stored only during an individual session.
Promac may allow third parties to use Cookies on the Websites and Apps to collect the same type of Personal Data for the same purposes Promac does for itself. Third parties may be able to associate the Personal Data they collect with other Personal Data they have about you from other sources. We do not necessarily have access to or control over the Cookies they use.
Additionally, we may share non-personally identifiable Personal Data with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier (such as an email address), to facilitate the display of targeted advertising.
If you do not wish for your Personal Data to be collected via Cookies on the Websites, you may deactivate cookies by adjusting your internet browser settings to disable, block or deactivate cookies, by deleting your browsing history and clearing the cache from your internet browser.
Promac shall have the right to modify, update or amend the terms of this Policy at any time by placing the updated Policy on the Websites. By continuing to use the Websites or Services, purchase products from Promac or continuing to communicate or engage with Promac following the modifications, updates or amendments to this Policy, you signify your acceptance of such modifications, updates or amendments.
If you have any queries about your personal data, please contact us at:
Promac Data Protection Officer
c/o Promac Enterprises Sdn. Bhd.
38-1, Jalan Metro Perdana Timur 11,
Taman Usahawan,
52100 Kepong, Kuala Lumpur,
Malaysia.
Email: enquiry@promac.com.my
The original of this Privacy Statement is written in the English language. In the event of any conflict between the English and other language versions, the English version shall prevail.
If you continue to browse and use this website you are agreeing to comply with and to be bound by the terms and conditions of use set out below. The term “Promac” or “our” or “us” or “we” refers to Promac Enterprises Sdn. Bhd. (Company No. 198001002048), the owner of the website, whose registered office is 38-1, Jalan Metro Perdana Timur 11, Taman Usahawan, 52100 Kepong, Kuala Lumpur, Malaysia.
This website belongs to Promac. The copyright to the contents of this website is owned by or licensed to Promac. This website is intended for personal use, quick reference, illustration and information purposes only and may not be copied, redistributed or published in any manner without the written permission of Promac. Any unauthorised use of any part of this website is strictly prohibited. The trademarks, logos, characters and service marks (collectively “Trademarks”) displayed on this website belong to Promac. Nothing contained on this website should be construed as granting any license or right to use any Trademark displayed on this website. Any use/misuse of the Trademarks displayed on this website, or any other content on this website, except as provided in these Terms and Conditions, is strictly prohibited. Promac reserves the rights to bring any action arising from the improper or unauthorised use of this website, including any action for infringement of its trademarks and other intellectual property rights.
Promac does not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and Promac expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Any use of any information or materials on this website is entirely at your own risk, for which Promac shall not be liable. It shall be your own responsibility to ensure that any materials or information available through this website meet your specific requirements. Neither Promac nor any other party involved in creating, producing or delivering this website is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of, this website. Without limiting the foregoing, everything on this website is provided to you “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED. PROMAC SHALL NOT BE LIABLE FOR ANY DAMAGES, LOSS OF PROFITS, INJURIES, SAVINGS OR GOODWILL RESULTING FROM YOUR USE OR INABILITY TO USE INFORMATION PROVIDED FROM THIS WEBSITE.
You shall indemnify and keep Promac indemnified against all claims, damages, actions and proceedings made or brought against the Promac arising from your use of this website and/or any breach of terms in relation thereto by you.
The linkage to other websites provided herein are merely for your convenience and do not signify that Promac endorses such websites. Promac bears no responsibility for the contents of such other websites and shall not be held liable for any damages or injury howsoever arising therefrom. You shall view any of the linked websites at your own risk.
Promac reserves the rights to change, vary or modify any of the information and terms contained herein without notice.
The terms and conditions herein shall be governed by and construed in accordance with the laws of Malaysia and you shall submit to the jurisdiction of the courts of Malaysia.
